How to accept or decline a booking request

Booking requests coming from your web page are handled in the requests section: you can accept them (they become appointments) or decline them.

Note: the "Web requests" section appears in the menu only if receiving online requests is enabled on your account. For clients to be able to send requests, also turn on "Allow appointment requests" in the options.

Step 1 — Open the requests

From the menu, tap "Web requests". The "History" button in the corner shows you previously processed requests.

Step 2 — Open a request

Tap a request in the list; the row expands and the action buttons appear.

Step 3 — Call the client (optional)

Tap "Call" if you want to confirm something before deciding.

Step 4 — Decline or accept

"Delete" refuses the request. "Accept" turns it into an appointment. (If there is a schedule conflict, "Accept" is disabled.)

Step 5 — Go through the confirmation steps

When accepting, depending on the case you choose: "Choose the client", "Choose a service", "Choose an employee" and "Choose the SMS alerts". Only the steps that need a clarification appear.

Step 6 — Save

Tap "Save". The request becomes an appointment and shows up in the calendar.

Optional: if you've enabled "Auto-accept appointments" in the options, requests become appointments automatically and no longer pass through here.